Last Updated: March 14, 2022
Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.
CANADIAN ORDERS
We offer free shipping on all orders over $150. For orders below $150, a flat rate shipping will be applied.
We offer $5 flat rate shipping on Canadian orders that meet our minimum order requirements as follows:
- Ontario, Quebec: orders $55 and over.
- All other Canadian provinces and territories: orders $70 and over.
To qualify for $5 flat rate shipping, your order must meet the minimum order value after any discount codes have been applied.
For orders that do not meet the above minimum values, we offer $10 shipping in ON/QC and $12 in all other Canadian provinces and territories.
All orders are shipped from Scarborough, Ontario (Canada). Additional shipping rates and delivery standards are available at checkout.
RESTRICTIONS
For shipping to Post Office Boxes (P.O. Box) and certain remote or rural areas, additional shipping surcharges may apply. If this is the case, we will contact you to confirm if you agree to the additional charges or if you wish to modify your order.
All orders are shipped from Scarborough, Ontario (Canada).
UNTRACKED LETTERMAIL SHIPPING
We offer Lettermail shipping via Canada Post.
As of March 14, we will send a video of your package being dropped off with each shipment confirmation.
Unfortunately there is a risk using the Lettermail shipping method. There's no tracking, delivery confirmation or built in insurance for us to follow up with the post office to try and recover the package.
As such there will be no refunds for lost packages. If you'd like to upgrade to registered mail please contact us.
US ORDERS
We offer $20 (CAD) flat-rate shipping for US orders via Canada Post Expedited Parcel – USA. Additional shipping rates and delivery standards are available via Canada Post at checkout.
DELIVERY TIMES
Update: Due to Covid-19 you may expect delays in your order.
All times and dates given for delivery of the products aren given in good faith but are estimates only. Shipping will always be estimated in business days (this does not include weekends/holidays). Once the packages are sent to our shipping provider, arrival times are out of our control.
Once a product is released in Korea, please allow 1 to 2 weeks for it to arrive at our location (if there are no unexpected delays). Upon arrival, your order will be processed within 24 hours.
KOLLECTIVE SEOUL is not held responsible for:
- Mistakes made by shipping providers.
- Damage to orders by postal service.
- Wrong addresses given by customers.
If you have a specific question with your shipment, please contact us at hello@kollectiveseoul.com and provide your order number.
LOCAL PICK-UP
You can skip the shipping fees with free local pickup. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 24 hours. We will send you an email when your order is ready along with instructions.
For pre-orders items, we will let you know when you can expect the item to be available for pickup.
TAXES, DUTIES, CUSTOMS & IMPORT FEES
Please note, you may be subject to your country's import duties, taxes and fees over which we have no control. International orders are generally subject to local import duties and taxes. These fees will be due once the shipped goods arrive at the country of destination. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes. KOLLECTIVE SEOUL does not have any responsibility on any additional charges that may apply.
ORDER CONFIRMATION
Items are shipped after processing (1-2 business days). In addition to an order confirmation email, we will send you a shipping confirmation email.
