Refund policy
Last Updated: March 11, 2022
We offer a 30-day return/exchange policy. You have 30 days to request for a return starting from the day that you received your item. To be eligible for a return/exchange, your item must be in the same condition as when you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase (e.g confirmation email, order number).
All our returns are assessed on a case-by-case basis. To start a return/exchange or inquire whether your order is eligible for a return/exchange, you can contact us at hello@kollectiveseoul.com. Simply provide us with the order number, your contact information (e.g. your name, phone number, address), an unboxing video**, and your reason for requesting the return. Once your return request is received and approved we will send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return/exchange will NOT be accepted. Items opened and used will NOT be accepted. If you send us back items that have been opened or used, it will be disposed of. We will not refund or return opened or used products.
**We require an unboxing video for any of our merchandise inquiries. A proper unboxing video records the moment you open the box and unwrap each item, to the point where you can point out the missing item(s). We will not be able to assist you with your inquiries until we receive an unboxing video.
MISSING ITEM OR INCORRECT ORDER
Please inspect your order upon receiving it and contact us immediately if you received a wrong item or a wrong order, so that we can evaluate the issue and make appropriate adjustments.
Please contact us at hello@kollectiveseoul.com to check the eligibility for your return. To process a refund for the products, please contact us at hello@kollectiveseoul.com with supporting documentations (e.g. videos), and we will process your return or refund or exchange.
NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like opened and used items taken out of its original packaging. Also, if the product has been opened or used, you will not be eligible for a refund or exchanges.
Items purchased with coupons may be eligible for a return and refund, however, please note that the only option for the refund will be our store credit.
Please get in touch with us at hello@kollectiveseoul.com if you have questions or concerns about returning specific items.
REFUNDS
We will notify you once we have received and inspected your return, and let you know if the refund has been approved or not. If approved, you will be automatically refunded to your original method of payment or in the form of store credit depending on the case. Please remember it can take some time for your bank or credit card company to process and post the refund to your bank account statement.
SHIPPING FOR RETURN ORDERS
Shipping costs on all returned orders will be covered within the 30-day period.
FURTHER INFORMATION
Please note our return policy may change from time to time, please refer to this page for the most up-to-date information.
